Amazon has opened up Virtual Customer Service Associate (VCS) roles for freshers, especially for male and female candidates who have completed their 12th grade. These positions are typically offered on a seasonal or contractual basis.
As a VCS associate, your responsibility will be to handle customer queries via phone, chat, or email — assisting with order tracking, product issues, payment problems, or account support.
Complete training is provided by Amazon, and instead of reading from a script, you’ll be encouraged to use your own natural communication and problem-solving skills.
Roles and Responsibilities
Your day-to-day responsibilities will include:
- Responding to customer queries via phone, chat, or email — covering topics like order updates, delivery issues, and return requests.
- Helping customers with minor technical problems, like troubleshooting app or website errors.
- Using internal CRM tools to research and resolve issues efficiently.
- Communicating in a friendly and empathetic manner to maintain customer trust.
- Learning during the training period and supporting customers naturally without relying on rigid scripts.
Job Location and Work Setup
This is a 100% Work From Home (WFH) position, available in several selected regions across India. You must have a wired broadband internet connection (at least 20 Mbps download and 8 Mbps upload), and a proper headset/microphone setup. A quiet workspace with a dedicated table and chair is also necessary.
Shift timings are flexible, and you may be assigned work during mornings, evenings, or even weekends (between 6 AM to 11 PM). A minimum commitment of 40 hours per week is expected.
Required Skills and Eligibility
- Age: Minimum 18 years old and legally eligible to work in India.
- Education: Must have passed 12th grade; graduates are also eligible.
- Language: Strong English communication skills (both spoken and written); knowledge of Hindi is also helpful.
- Technical Skills: Basic computer knowledge and familiarity with internet tools and platforms.
- Setup: Desktop/laptop with a wired internet connection; mobile devices are not allowed for work purposes.
Benefits and Growth Opportunities
Monthly pay ranges from ₹25,000 to ₹35,000 depending on the shift, location, and role.
Additional benefits include a meal card allowance of ₹1,100/month, night shift allowance of ₹150/shift, and internet allowance up to ₹1,250/month.
Other perks: Medical insurance, pension plan, employee discounts on Amazon products, and paid time off.
Career growth: Based on performance, you can move up to team leader roles or transition from seasonal to permanent positions.
Selection Process
Online Application – Submit your updated resume through the Amazon Careers Portal.
Online Assessment – A 3-hour test that includes aptitude, English grammar, typing speed, and situation-based judgment questions.
Interview – A video or phone interview focused on customer-handling scenarios and communication style.
Document Verification – Once cleared, you’ll receive a formal offer along with equipment delivery (such as headset and desktop if provided).
How to Stay Updated
For more verified Amazon work-from-home job updates and similar opportunities, join our official job notification channels:
– WhatsApp Channel: [www.whatsapp.com/channel/0029VagMW8GJ93wNkn8Xgl1O]
– Telegram Channel: [https://t.me/india_work_from_home]
FAQs: Amazon Virtual Customer Support Job for 12th Pass Freshers
1. Is this Amazon WFH job open to 12th pass male and female freshers?
Yes, this role is open to both male and female candidates who have completed their 12th grade. Full training is provided.
2. Will I be required to work night shifts or weekends?
Yes, since the shifts are flexible, you may be scheduled during evenings or weekends. Night shift allowance is provided.
3. Can I do this job using a mobile phone?
No, you must have a desktop or laptop with a wired broadband connection. Mobile phones are not accepted for work.
4. Can I be converted from a seasonal to a permanent employee?
Yes, based on your performance, Amazon may offer you a permanent position or internal promotions in the future.
5. What benefits are included with this job?
You’ll get access to medical insurance, pension plans, internet and meal allowances, paid time off, and employee discounts.
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