Concentrix is hiring Customer Support Executive candidates for work from home roles across India. This opportunity is suitable for freshers and 12th pass candidates who want to start a career in customer service with a structured remote work setup.
The role involves assisting customers through calls, chat, or email and resolving basic service-related queries. Candidates are provided with proper training, system access, and clear work guidelines to help them perform their duties effectively from home.
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Handle customer queries through voice or non-voice support
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Provide accurate information as per process guidelines
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Resolve basic customer issues in a timely manner
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Update customer interaction details in the system
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Follow quality standards and work instructions
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Escalate complex issues to senior support teams
Education requirement: Minimum 12th pass or equivalent
Fresher or experience: Freshers and experienced candidates can apply
Language requirement: Hindi required; basic English communication preferred
Work type: Work from home
Flexibility: Fixed or rotational shifts based on process needs
Training or support: Paid training and ongoing team support provided
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Clear verbal communication skills
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Basic computer and internet knowledge
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Customer-handling ability
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Basic typing skills
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Problem-solving mindset
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Ability to work in shifts
