The Customer Care Executive (Voice) role involves handling inbound and outbound customer calls to provide information, resolve queries, and offer basic support related to products or services. This position is suitable for candidates who are comfortable speaking on calls and can communicate clearly with customers.
As a Customer Care Executive, you will act as the first point of contact for customers. Your responsibility is to understand customer concerns, provide accurate responses, and ensure a positive interaction experience. Proper training and process guidelines will be provided to help you perform your role effectively. This role is ideal for freshers looking to start a career in customer support and voice-based operations.
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Handle incoming and outgoing customer calls professionally
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Understand customer queries and provide correct information
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Resolve basic customer complaints or escalate when required
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Maintain proper call records and customer details
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Follow company communication and service guidelines
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Ensure polite and clear communication at all times
Candidates should have completed at least 12th standard or equivalent education. Freshers are welcome to apply, and prior experience in customer support is an added advantage but not mandatory. Applicants must be comfortable speaking in English and Hindi. Basic understanding of customer service etiquette is expected.
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Work from home opportunity
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Fixed working hours as per assigned shift
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Training provided for selected candidates
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Supportive team environment
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Opportunity to gain customer service experience
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Clear verbal communication skills
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Basic computer knowledge
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Ability to handle customer conversations patiently
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Listening and problem-solving skills
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Time management
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Basic typing skills
