The Customer Support Executive (Chat Process) role involves assisting customers through live chat and email support. This job does not require voice calls and is suitable for candidates who prefer written communication.
In this role, you will respond to customer queries, provide accurate information, and help resolve basic issues related to products or services. You will follow predefined processes and use internal tools to assist customers efficiently. Training will be provided to help you understand the workflow and communication standards. This position is ideal for freshers looking to start their career in customer support with a work from home setup.
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Respond to customer queries via live chat and email
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Provide accurate and clear information to customers
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Resolve basic issues or forward cases to the relevant team
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Maintain proper records of customer interactions
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Follow company guidelines and response templates
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Ensure timely and professional communication
Candidates should have completed at least 12th pass or equivalent education. Freshers are eligible to apply, and prior experience in chat or customer support is not mandatory. Applicants should have basic English reading and writing skills. Knowledge of Hindi is an added advantage.
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Work from home opportunity
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Fixed shift timings
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Training and onboarding support provided
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Comfortable non-voice work environment
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Opportunity to develop communication and support skills
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Good written communication skills
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Basic computer and internet knowledge
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Typing speed and accuracy
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Attention to detail
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Problem-solving ability
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Ability to follow processes
