The Customer Support Executive (Email Process) role involves assisting customers through email-based communication. This is a non-voice position where you will respond to customer queries, provide information, and help resolve issues in a clear and professional manner.
You will work with predefined guidelines and templates to ensure accurate and timely responses. This role does not involve calling customers and is suitable for candidates who are comfortable with written communication. Training will be provided to help you understand the process, tools, and quality standards. This position is ideal for freshers looking for a work from home customer support role.
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Respond to customer queries through email support
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Provide correct and clear information as per company guidelines
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Resolve basic customer issues or forward cases when required
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Maintain proper documentation of customer interactions
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Follow response quality and turnaround time standards
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Ensure professional and polite written communication
Candidates must have completed at least 12th pass or equivalent education. Freshers are eligible to apply, and prior experience in email or back-office support is not required. Applicants should have basic English reading and writing skills. Knowledge of Hindi is an added advantage.
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Work from home opportunity
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Fixed shift timings
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Training and process support provided
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Non-voice and low-pressure work environment
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Opportunity to develop professional email communication skills
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Good written English skills
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Basic computer and internet knowledge
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Typing accuracy
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Attention to detail
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Ability to follow instructions
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Time management skills
