Flipkart is hiring Customer Support Executive candidates for work from home roles. This position is suitable for freshers and 12th pass candidates who are comfortable speaking with customers and handling basic support tasks from home.
The role focuses on resolving customer queries related to orders, deliveries, returns, and general account support. Training and clear work instructions are provided so candidates can handle customer interactions confidently and professionally.
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Respond to customer queries through calls, chat, or email
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Provide accurate information related to orders and services
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Resolve basic customer complaints as per guidelines
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Update customer details and interaction records
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Follow company processes and quality standards
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Escalate issues to seniors when required
Education requirement: Minimum 12th pass from a recognized board
Fresher or experience: Freshers and experienced candidates can apply
Language requirement: Hindi required; basic English communication preferred
Work type: Work from home
Flexibility: Fixed or rotational shifts depending on business needs
Training or support: Paid training and continuous team support provided
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Clear communication skills
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Basic computer or laptop knowledge
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Ability to handle customer conversations calmly
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Basic typing skills
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Time management ability
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Willingness to work in shifts if required
