NovaEdge Solutions is hiring Email Support Executives to handle customer queries through email-based communication. This role is suitable for freshers who prefer a non-voice work from home job and have basic written English skills.
The job involves reading customer emails, understanding the issue, and responding using standard templates and guidelines. No calling or sales work is involved. Training and response formats will be provided to ensure smooth handling of tasks.
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Respond to customer queries through email
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Follow company-approved templates and guidelines
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Maintain accurate records of email conversations
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Identify and escalate unresolved issues when required
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Ensure timely and professional responses
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Maintain confidentiality of customer information
Candidates should have completed 12th pass or graduation from a recognized board or university. Freshers can apply, and no previous customer support experience is required. Basic English reading and writing skills are necessary to understand emails and provide clear responses.
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Work from home opportunity
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Non-voice process (email only)
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Flexible working hours based on shift allocation
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Training and continuous task support
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Suitable for freshers and entry-level candidates
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Basic English writing skills
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Computer and internet usage knowledge
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Attention to detail
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Ability to follow written instructions
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Time management skills
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Basic problem-solving ability
