Tata Consultancy Services is hiring Customer Support Executive candidates for remote roles across India. This position is suitable for freshers and 12th pass candidates who want to work in a professional support environment while working from home.
The role involves assisting customers with service-related queries through calls, chat, or email and updating case details in company systems. Structured training, clear workflows, and team support are provided to help candidates perform their duties effectively.
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Handle customer queries via voice or non-voice channels
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Provide accurate information following standard procedures
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Resolve basic customer issues within defined timelines
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Update interaction details and case notes in systems
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Follow quality, security, and compliance guidelines
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Escalate unresolved issues to senior support teams
Education requirement: Minimum 12th pass or equivalent
Fresher or experience: Freshers and experienced candidates can apply
Language requirement: Hindi required; basic English communication preferred
Work type: Work from home
Flexibility: Fixed or rotational shifts based on project requirements
Training or support: Paid training and ongoing team assistance
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Clear communication skills
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Basic computer and internet knowledge
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Customer-handling ability
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Basic typing skills
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Problem-solving approach
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Willingness to work in shifts
